Frequently asked questions
How fast is shipping?
Orders dispatch within 2 business days of payment. Delivery takes 7–14 business days worldwide, tracked. Free shipping on orders over $49; otherwise a flat $6.95.
Are these real physical products?
Yes — every item is a genuine, physical timekeeper: a clock you hang, a timer you set, a watch you wear. We hold no inventory; items are dispatched by fulfillment partners directly to you.
Can I pay with crypto?
Yes. We accept 300+ cryptocurrencies via NOWPayments (including BTC, ETH and XMR). Crypto orders carry a transparent 15% convenience surcharge, shown on your cart before you pay.
Can I pay by card?
Yes — cards are processed by Stripe's secure, PCI-compliant checkout. Your card details never touch TimeHub's servers.
What's your return policy?
30 days, no questions asked. Start a return by replying to your order email or writing to help@timehub.com with your order reference.
How do I track my order?
A confirmation email arrives right after payment, and tracking details are emailed as soon as the courier provides them — usually within a few days.
Do your clocks need batteries?
Most wall and desk clocks take one AA battery (included with some models — see the product page). LED and flip clocks plug in via included adapters.
Why few products?
We curate on purpose. A hub is a place where things are picked well, not piled high. Every listing has been chosen and described honestly.
Do you ship to my country?
We ship worldwide via our fulfillment network. If checkout accepts your address, we deliver there.
How do I contact a human?
Email sales@timehub.com or use the Contact page — mention "human" and a person will reply within one business day.